Help · Support

Support

Last updated: April 26, 2026

Need a hand with Kirigo? You’re in the right place. Most issues are answered below. If you can’t find what you’re looking for, email info@fonlescompany.com and a human will get back to you.

Fastest path. Include your device model, operating system version, App version, and a short description of what you were doing when the issue happened. Screenshots or screen recordings help a lot.

1. Contact us

The single best way to reach us is by email at info@fonlescompany.com. We read every message. Typical response time is 1–3 business days; privacy requests are answered within the period required by applicable law (see our Privacy Policy).

2. Install & open the app

I tapped a Kirigo link and nothing happened.

If the App is not installed, your phone may not know what to do with the link. Install Kirigo from the App Store or Google Play, then tap the link again. On Android, you can also open the link inside Chrome to give the OS a chance to route it to the App.

The app crashes on launch.

Update to the latest version of Kirigo and the latest iOS or Android release for your device. If it still crashes, email us with your device model, OS version, and App version.

3. Account & sign-in

Kirigo uses an anonymous account tied to your install. There is no password to remember. If you reinstall the App or change devices, your wishes may not transfer because the install identifier changes. We’re working on optional account recovery; in the meantime, please reach out if you need help linking a previous install.

4. Making a wish

I started a wish and the recording was cut off.

The recording window is intentionally short. Plan what you want to say, then tap and speak in one breath. If your phone interrupted the recording (incoming call, low storage, locked screen), try again with notifications muted.

Can I delete a wish I’ve already committed?

Yes. Email info@fonlescompany.com from the device you used to make the wish, with a short description of the wish (or the approximate date), and we will remove it.

5. Microphone, camera & transcripts

Kirigo needs microphone and camera permission to record your wish, and speech-recognition permission to generate the transcript. If you accidentally denied a permission, you can re-enable it:

iOS:Settings → Kirigo → toggle Microphone, Camera, and Speech Recognition.
Android:Settings → Apps → Kirigo → Permissions.

Transcription happens on-device or via your operating system’s speech engine. Quality depends on background noise, accent, and language coverage. If a transcript looks wrong, recording in a quieter space usually helps.

6. Notifications

Notifications are part of the Kirigo narrative (for example, messages from the shamans). To turn them off, use your operating system settings:

iOS:Settings → Notifications → Kirigo.
Android:Settings → Apps → Kirigo → Notifications.

Disabling notifications does not affect your ability to use the rest of the App.

7. Purchases & refunds

In-app purchases are processed by Apple or Google. Fonles cannot issue refunds directly. Please contact the relevant store:

Apple: support.apple.com/billing or reportaproblem.apple.com.
Google: support.google.com/googleplay.

If a purchase didn’t unlock the expected feature inside Kirigo even after a successful transaction, email us with the receipt and we’ll restore it.

8. Referral links

A referral link looks like https://kirigo.fonles.com/?ref=abcd1234. When a friend opens the link, Kirigo will detect the referral on first launch. Referrals are credited only on a fresh install — reinstalls do not re-credit. If a referral didn’t register and you believe it should have, email us with both account install dates.

9. Privacy requests & deletion

You can request access, correction, deletion, or a copy of your personal information at any time. Email info@fonlescompany.com with the subject line “Privacy Request”. See our Privacy Policy for the full list of rights and how we handle them, including residents of the EEA, UK, Switzerland, California, Brazil, and other U.S. states with comprehensive privacy laws.

10. Report a bug

We love bug reports. The more detail, the better. Include:

device model and OS version;
Kirigo App version (Settings → About);
steps to reproduce, and what you expected to happen;
screenshots or a screen recording, if possible;
the approximate time the issue happened (so we can find logs).

Send it all to info@fonlescompany.com.

11. Report a security issue

If you believe you have found a security vulnerability, please report it privately to info@fonlescompany.com with the subject line “Security Report”. Please do not publicly disclose the issue until we have had a reasonable chance to investigate and remediate. We aim to acknowledge security reports within 72 hours.

12. Press & partnerships

For media inquiries, partnership proposals, or business questions, email info@fonlescompany.com with the subject line “Press” or “Partnership”.

Fonles — Kirigo
Support: info@fonlescompany.com
Website: kirigo.fonles.com